Reaches the confident DIY buyer
Some homeowners will always self-install. Selling to them directly captures that demand instead of losing it, and the configuration tool guides the system choice by property type.
Trade & installers
For the people who fit it
A security system is only as good as its commissioning. SALUS runs an installer programme for that reason — and a dual sales model that deliberately sends installations to partners.
Membership
The SALUS Installers Club
A free programme for installers, built around getting new products into your hands before launch and sending enquiries your way.
- Free to join — no membership fee
- Early access to pre-launch product samples, so you have fitted a device before a customer asks about it
- Traffic and leads driven to your business through the installer network
- Direct line to technical support for installation and troubleshooting
Registration is handled through the Installer Hub section on the SALUS Controls website: enter your details and complete the online form.
200Devices one gateway can hold — fewer gateways per install
5 yearsProduct warranty to quote to the customer
9App setup guides published in nine languages
Why the model works for installers
Direct sales and installation leads, not either/or
SALUS Protect sells both ways on purpose. The reasoning, in the company's own words, is that most manufacturers force a choice — online only, or through an installer — and the customer is better served by being offered both.
Sends you the ones who won't
Customers who need a certified grade, professional monitoring or simply someone else to do the work are routed to installers — new business rather than a lost sale.
SALUS states that the dual approach is intended to open new sales avenues for partners and to bring customers who require professional installation directly to them.
Support
What you get when something does not behave
A dedicated technical support team, a documented returns route and per-product guides and data sheets.
Technical support
Installation and troubleshooting help for installers, separate from the consumer helpdesk.
Available to installers and homeowners
Sales & admin
Stocking enquiries and order tracking, handled by the sales and admin team.
For trade accounts and distribution
Returns
A documented return process for business partners, with an online return form.
Keep the original order reference
Guides & data sheets
Quick guides and data sheets published per product, so the specification is on hand on site.
Per-product downloads
Warranty
Five years on the sensor, detector and gateway range, with published warranty terms.
Registered products
Product security
A published vulnerability disclosure route and product security centre for reporting issues.
For security researchers
Buying
Where to buy
SALUS Controls sells through distributors and authorised retailers across Europe, alongside its own direct channel for the Protect range. The country selector on the SALUS Controls site lists the markets served — Czech Republic, Denmark, Finland, France, Germany, Ireland, Lithuania, Netherlands, Poland, Portugal, Romania, Spain, Sweden and the UK.
For a project that needs a specification, a device schedule or commissioning support, go to the trade team rather than a retail channel.
What to have ready
- Property type and approximate floor area
- Whether a certified grade is required
- Whether professional monitoring is wanted
- Existing SALUS smart heating, if any, and the gateway model
- Openings to protect: doors, windows, outbuildings
If the property already runs SALUS Smart Home, the security devices join the existing gateway and app — up to 200 devices in total — rather than needing a second system.
Trade questions
Common ones
SALUS describes membership as absolutely free. Registration is through the Installer Hub section of the SALUS Controls website.
That is the intended path. Security devices join the same Zigbee mesh and the same gateway as the heating range, so an existing SALUS installer is already familiar with the platform, the app and the pairing process.
Monitoring sits on top of the system and is arranged with the installing partner rather than sold as a SALUS product. Confirm the grade, the contract and the response arrangements with the party providing it before quoting a customer.
SALUS publishes a Vulnerability Disclosure Policy and maintains a Product Security Centre with reporting guidance for security researchers.
Stocking or specifying SALUS Protect?
Sales and admin handle stocking and order tracking; technical support handles installation questions.